Who is eligible to use the Parent Portal?
All students, as well as any person who has legal rights to view his/her child's school records, is eligible to receive a username and password.
How do I obtain an account?
Students receive their account information from their school.
Parents must register for an account.
How do I register for a Parent Portal account?
On the Parent Portal website, select Request Account and fill out the requested information.
What is the registration process?
Schools must validate the account request, comparing the information provided with the information in the student information system. Once your account has been validated,
you will receive an email containing your account information; however, the account will be inactive.
The person applying for the account must print the the email, sign it, and take it to his/her child's school. Be prepared to show a photo ID.
As in past years, all accounts are issued to an individual; therefore, the individual who applied for the account must be the person who signs the email and presents the email and his/her ID at the school.
What if I have not received an email with my account information?
Account requests are processed within 24-48 hours. If it has been several days:
Hundreds of undeliverable responses have been received. Some providers send an automated email to the PowerSchoolSMS@pwcs.edu account, asking for a response in order for the account to be added to
the account holder's list of accepted accounts. No response is sent to these automated messages.
- Check your spam and junk folders for an email from PowerSchoolSMS@pwcs.edu. The PowerSchoolSMS@pwcs.edu email address is used for outbound communication only, and is not monitored on a regular basis.
- Call the school and verify the status of your account. They should be able to tell you your account status.
What if I received the email, but not all of my students are listed?
Contact the school of the child who is not listed and request that the school add the child to your account. If you have children at more than one school to add to your existing account, you may contact any one of the schools those children attend to add them all to your account.
Be prepared to provide them with your account information and your student's information so they can validate the information.
Once an account has been created, only a student's school can add them to an existing account.
When and from where can I access Parent Portal?
Once your account has been activated, you may access the system 24 hours a day, 7 days a week, from any computer with Internet access. Please be aware that Parent Portal may be down from time to time for maintenance.
What if i have questions or problems regarding Parent Portal?
If you have additional questions on how to use Parent Portal, select the Help link within Parent Portal to view additional documentation. If you have problems with your account, or questions regarding the information
in Parent Portal, contact your child's school for assistance.
What do I do if I feel the Parent Portal student information is incorrect?
If the student information is incorrect, contact the school. If any contact information associated with the student is incorrect, and you have a parent account, you can edit the information by selecting the Edit button next to the associated contact.
How current is the information on the Parent Portal?
Updates to assignments and student information are processed daily. However, rules regarding how often teachers must update their gradebook are set at the school level. Please contact the teacher first to resolve any gradebook issues.
Why do I receive the message, "None of the users' students could be loaded"?
This message displays if the system is undergoing maintenance or is updating the database of student information. Log out of the system and try again at a later time.
What do I do if I am locked out of my Parent Portal account?
As a security measure, if you have five failed attempts at entering your username and/or password, the system will lock you out for one hour. This protects you from someone who may be attempting to guess your account information.
The system will automatically reset itself within one hour. There is no need to contact anyone about the lock-out.
What do I do if I forget my password?
At the Parent Portal logon page, select the Forgot your password? link. You will be prompted for your username and to answer a security question you previously configured.
You will then receive an email with a temporary password. If the password change is unsuccessful, or you cannot remember your username, you will need to contact the school and request they print a copy of your username and
password. You will need to go to the school and present your ID to pick up the password.
What is the difference between Parent Portal and the school website?
The school website contains class pages (for example, upcoming homework assignments) and announcements. Parent Portal lists graded assignments and attendance for previous days. Contact information may also be updated in Parent Portal.
Can I use the same username and password to log onto the school website?
Yes. Parents/Guardians use Parent Portal account information to log onto the school websites, and students use their PWCS username and password. However, when logging on to the school site, account information should be entered in lowercase.
Any changes to Parent Portal information may take up to two business days to update to the school website.
My original registration contained incorrect information and could not be processed. I was told to re-register with correct information, but the system tells me I am already registered. What do I do?
When you re-register, enter your information slightly differently so the system can detect a difference between this registration and your previous attempt. One example would be to use all uppercase or all lowercase letters for your name.
What if i have questions not covered here?
Additional user guides are available. If your questions are not answered, please contact the school.